Which of the following is NOT a function of the suspense/diary system in insurance?

The suspense/diary system in insurance is primarily designed to enhance the organization and efficiency of managing client interactions and follow-up actions. This system allows agents to keep track of important dates, deadlines, and necessary actions to provide better service to their clients.

Managing claims is usually handled by a separate claims management system or department within an insurance company. The focus of the suspense/diary system is not on the claim management process but rather on communication and service needs for existing clients. The other functions of the system—alerting agents to renewals, keeping track of service needs, and scheduling follow-up actions—are all integral to maintaining good client relations and ensuring timely responses to customers.

In summary, the suspense/diary system is not used for managing claims because that requires specialized processes and tools that focus on the unique aspects of claims handling.